At Conex Containers, we aim to provide quality products and reliable service to all customers. We value strong customer relationships built on trust, fairness, and clear communication.

Change of Mind

We are not obligated to provide a refund or replacement if you simply change your mind after purchase. However, depending on the circumstances, we may consider requests at our discretion.

Major Product Issues

You are entitled to a refund, replacement, or exchange if a purchased item has a major problem, including when the item:

  • Has a fault that would have prevented someone from purchasing it had they known about it

  • Is unsafe to use

  • Is significantly different from the sample, images, or description provided

  • Does not perform as promised or does not meet your stated requirements and cannot be easily fixed

If you prefer, you may choose to keep the item and receive compensation for any reduction in value.

Minor Problems

If the issue is not considered major, we will work to repair the product within a reasonable timeframe. If the problem cannot be repaired within a reasonable time, you may request a refund or replacement.

Proof of Purchase

Please retain your proof of purchase, such as:

  • Invoice

  • Receipt

  • Order confirmation

  • Payment confirmation

This helps us process refund or warranty claims quickly.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact our team:

Conex Containers
Email: sales@conexcontainers.com

We are committed to resolving concerns fairly and professionally.