Shipping Policy for Shipping Containers
Types of shipping services available definitions:
- Standard freight with lift gate ranges from $350.00 to $650.00 (Average transit time once shipped 5 to 14 business days depending on location) (Shipping cut off time 4:00PM (CST)
- Inside shipping (White Glove) ranges from $650.00 to $1,200.00 depending on products size and location (Average transit time once shipped 14 to 21 business days depending on location) (Shipping cut off time 4:00PM (CST)
- Standard shipping: Delivered by a standard freight company on a pallet. This type of shipping means the item will be delivered curbside or set on your driveway.
- Inside or white glove delivery: The item is delivered by professional movers, usually 2-3 men. Unpacked delivered inside to main level, 2nd level or basement. This DOES NOT include plugging anything in.
- Tracking information will be sent to the customers E-mail on file.
- All shipping companies will call a few days prior to delivery to schedule a delivery day.
- All products require a signature.
A clear and comprehensive shipping policy is crucial for businesses selling shipping containers. It ensures transparency and sets the right expectations for customers. Here’s an outline of what a typical shipping policy might include:
To prepare your site for delivery, your shipping container should be placed on firm, dry, level ground, i.e. pavement, gravel, or hard dirt.
The tilt-bed and flat-bed truck deliveries are quoted a flat rate that includes 30 minutes of offloading time. If the site is not ready to receive delivery, equipment is not prepared, or etc., and additional time is required, an hourly rate per our terms & conditions will be charged in 15 minute increments.
The side-lifter and crane truck deliveries are generally billed at an hourly rate, beginning when the driver leaves our yard and concluding when the driver returns to our yard.
For all deliveries, our dispatcher will call the site contact 24 hours in advance to confirm the 2-hour delivery window. The day of delivery, the truck driver will be call the site contact with a 30-minute delivery window.
1. Shipping Methods and Options
- Delivery Options: Specify the types of delivery available, such as standard ground shipping, expedited shipping, and any other special delivery services.
- Modes of Transport: Outline whether containers will be shipped via road, rail, or sea, depending on the destination and customer preference.
2. Shipping Costs
- Calculation: Explain how shipping costs are calculated, which could be based on the container’s size, weight, delivery distance, and selected shipping method.
- Quotations: Offer the option to get a shipping quote before purchase. Some sellers provide an online calculator or request form for this purpose.
- Inclusions: Mention if the shipping cost includes additional services like unloading, positioning the container at the destination, or any handling fees.
3. Delivery Timeframes
- Estimates: Provide estimated delivery times for various shipping methods and destinations. This often ranges from a few days to several weeks, depending on distance and shipping mode.
- Order Processing Time: Specify the time required to process and prepare the order before shipping. This can vary based on container availability and customization requests.
4. Geographical Limitations
- Service Areas: Define the areas where you can ship containers. Some sellers may only offer domestic shipping, while others might ship internationally.
- Restrictions: Note any specific regions or countries where shipping might be restricted or unavailable.
5. Delivery Process
- Inspection upon Delivery: Encourage customers to inspect the container upon delivery for any visible damage or discrepancies. Highlight the importance of noting any issues on the delivery receipt.
- Unloading Responsibility: Clarify whether unloading is included in the shipping service or if the customer is responsible for arranging the unloading of the container at the delivery site.
6. Tracking and Communication
- Order Tracking: Provide information on how customers can track their orders. This might include a tracking number or a link to the shipping provider’s tracking system.
- Notifications: Inform customers about the communication they will receive regarding their shipment status, such as dispatch confirmation and estimated arrival time.
7. Damaged or Lost Items
- Procedure: Outline the steps customers should take if their container arrives damaged or if it is lost during transit. This usually involves contacting customer service and providing evidence of the issue.
- Insurance: Mention if shipping insurance is included or available for purchase. Explain the coverage provided by the insurance.
8. Returns and Refunds
- Return Shipping: Detail the process and responsibility for return shipping costs if the customer decides to return the container. This section should align with the broader returns and refund policy.
- Refunds on Shipping Costs: Clarify under what conditions, if any, original shipping costs will be refunded.
9. Special Considerations
- Permits and Regulations: Highlight any permits or regulatory requirements that might affect shipping, especially for international deliveries.
- Customs and Duties: Explain who is responsible for customs clearance, duties, and taxes for international shipments.
Summary
A comprehensive shipping policy for shipping containers provides transparency and sets clear expectations for customers. It should cover all aspects of the shipping process, from available delivery options and costs to procedures for handling damaged goods and returns. By outlining these details, businesses can ensure a smooth and satisfactory experience for their customers, fostering trust and reliability.
